Cartrack Protector: Your 24/7 Lifeline for Roadside Emergencies

Imagine you’re driving back home after a late work meeting when suddenly, your tyre bursts. This is enough to make anyone panic, especially when in a dangerous area.

What if we told you that you could get instant help at the push of a button? Cartrack’s protector is your 24/7 lifeline for roadside emergencies. With our help, you can safely return home to your loved ones.

In this blog, we look at how Cartrack Protector can save you or your loved ones in an emergency.

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What is Cartrack Protector?

Cartrack’s Protector is a Value-Added Service that is available to anyone. Depending on your subscription package, it may be already included, or you can add it for an additional fee.

This service provides 24/7 roadside assistance, medical support, and legal advice, ensuring that help is always available when needed. All you have to do is push a button on the Cartrack app or website, and our agent will immediately contact you to find the emergency service you need.

Clients subscribed to the Quick, Quick Plus, and Quick Executive Plus packages add this service for an additional fee. However, it is already included in the Quick Management Plus and Quick Management Vision packages.

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Key features of Cartrack Protector

Beyond the essential services like roadside assistance, medical support, and legal advice, Cartrack Protector also offers additional benefits, including accommodation and car hire assistance. Let’s take a closer look at these features, including their Terms and Conditions, to ensure you know exactly what’s covered when you need help the most.  

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Roadside Assistance:

So many things can go wrong on the road, but you do not have to go through it alone. If you need roadside assistance, this is how Cartrack can help you through the Protector service:

• Flat battery: If your vehicle's battery is low and doesn’t start, we will arrange for it to be jump-started, whether you’re at home or on the road.
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• Keys locked in the vehicle: Cartrack will outsource a locksmith at the client’s cost to open the vehicle and retrieve the car keys. If we cannot resolve the problem at the scene, additional costs of towing or repairs are not included as part of the services and will be charged to the client’s account.
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• Flat tyre: Cartrack will arrange to change the car’s tyre using the client’s spare one. If there is no spare tyre, we will arrange for the vehicle to be towed to the nearest approved repairer or fitment centre. These services are offered whether the car breaks down at work, home, or on the road.
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• Run out of fuel: If you ever run low on fuel in the middle of your journey, reach out to us immediately. We will supply you with up to 10 litres of fuel, which will be charged to your account. However, this service is limited to two incidents per year. Should you require additional fuel beyond this limit, we can certainly arrange that for you at an extra cost.
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• Mechanical and electrical breakdown: If your car experiences a mechanical or electrical breakdown, don’t worry—we’ve got it covered. If your vehicle is still under warranty, we’ll tow it to the nearest franchised dealer or repairer to get you back on the road as soon as possible.
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• Accident tow: In the event of a motor vehicle collision, towing will be arranged to the nearest insurance-approved motor body repairer.
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• Mobile Mechanic Service: A mobile mechanic will be dispatched in case of a mechanical or electrical breakdown. The costs for travel, labour, and parts will be charged to the client’s account and are payable by the client to the service provider at the time of the incident. Service is subject to the availability of a qualified service provider. Should a mechanic not be available to assist at the time of the incident, towing assistance will be provided.
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• Storage: Cartrack will arrange safe overnight or weekend storage for your vehicle if it breaks down in the middle of the night. The vehicle will be relocated to the nearest approved dealer or repairer on the next working day.

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Our roadside assistance is available within 40 km of your location. However, if you need help beyond this distance, we will still help you at an additional cost.

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Medical Assistance:

If you experience a medical emergency, Cartrack will connect you with a team of healthcare providers who can offer medical assistance over the phone. They provide advice on:

• Prescription medication and possible side effects.
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• Common health issues such as fevers, blurred vision, insomnia, headaches, stomach aches, ear aches, and cramps.
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• Allergies and general health for men and women.
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• Treating minor injuries like cuts and abrasions, as well as CPR.
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• Information about expired medication, antibiotics, and supplements.

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It is important to note that the advice and information are not diagnostic. You will be referred to a doctor should the nature of the call not be classified as a home remedy case. We can only assist when you are on the road and not in the comfort of your home.  In that case, we recommend you go to your doctor directly.  

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Emergency medical transportation:

If Cartrack detects a crash or you have a serious medical emergency, we will arrange emergency transportation for you. This may include road or air ambulance services to the nearest suitable medical facility. If you have medical coverage through insurance, a medical scheme, or other policies (e.g., the Road Accident Fund or workplace injury compensation), Cartrack may recover the transportation costs from those providers.

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Legal Support:

Beyond roadside assistance, we protect you legally as well. Our 24-hour legal advice line is available for any legal services, including roadside incidents like roadblock arrests.

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How Cartrack can help:

• Legal Document Services: We provide access to important legal documents such as:
  
  • Small claims court kits
  • Lease agreements
  • Offers of purchase
  • Standard wills
  • Sale of motor vehicle contracts
  • Acknowledgement of debit forms
  • Employment contracts
  • Complaint forms for statutory bodies
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• Free consultation: Clients are entitled to one free 30-minute consultation for any legal matter. After this, you can choose to continue with the same lawyer at a fee agreed upon by the both of you. These fees will be your responsibility. Each matter is limited to one free consultation. Legal assistance, advice, and access services are limited to four calls per year.
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• Bail applications: in certain situations, Cartrack may also assist with bail applications (terms and conditions apply).

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Hotel Accommodation and Car Hire Services Advice:

Cartrack offers discounted travel and car hire services that deliver the best available rates to you, accessed through the call centre during working hours. The cost of accommodation, car hire and related fees will be charged to the client’s account.

Customers can access all these services at the click of a button, making the travel experience safer and stress-free. This feature provides peace of mind during journeys and ensures drivers are supported in any sudden situation on the road.  

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Why you need Cartrack Protector

Cartrack Protector is more than just roadside assistance—think of it as a comprehensive safety net that offers you peace during every trip you take. Whether you’re driving through unfamiliar areas, facing medical emergencies, or needing legal advice on the road, Cartrack Protector ensures you’re always supported. Having immediate access to these services via the Cartrack App means that help is always within reach, at just a touch of a button, no matter the situation.

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How to use Cartrack Protector

To access these services, you must know how to activate Cartrack Protector on the mobile app. Here’s how:

• Go to your smartphone's App Store, Google Play, or Huawei’s App Gallery and download and install the Cartrack App.
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• Log in to the app using your Cartrack username or email address.
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• Once logged in, navigate to the Protector section.
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• Accept the Terms and Conditions by clicking “I agree.”
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• After agreeing, you will see a list of available services such as medical assistance, roadside assistance, legal advice, and more.
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• You activate a specific service by simply selecting it from the list. An agent will contact you immediately to assist further.
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• If Protector is greyed out on your app, it means it is not included in your current plan, but you can always contact our customer services to upgrade your plan.

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To use Cartrack Protector effectively, consider the following tips:

1. Familiarise yourself with the App: As discussed above, you need to familiarise yourself with the Cartrack App, especially the Protector section. Understanding how to access services quickly can save time during emergencies. If you need help navigating your app, call the Cartrack toll-free number on 607-336 9199 to receive assistance.
    
2. Provide accurate information: When our team contacts you to assist you, provide your exact location and a clear description of your emergency. This allows for a quicker response from support services.
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3. Maintain your vehicle: Regular maintenance reduces the chances of breakdowns and sudden tyre bursts. Ensure that you conduct pre- and post-trip inspections and that your vehicle is serviced on time. Check if the tyres are correctly inflated and essential fluids are topped up.
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4. Have emergency contacts ready: Keep a list of emergency contacts that can be called should you find yourself in an unfortunate situation.

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By following these tips, you can maximise the benefits of Cartrack Protector and ensure a safer driving experience.

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In conclusion, having a tracking service provider that prioritises not only tracking vehicles but also driver safety is essential. Protect your drivers and ensure peace of mind on the road by contacting us today to explore our comprehensive range of value-added services.

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Frequently Asked Questions about Car Protector

Q: How many times can I use the roadside assistance service in a year?

A: The Roadside Assistance services are limited to 4 (four) incidents per vehicle per year.

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Q: Are there any exclusions to the roadside assistance service?

A: Yes, exclusions include vehicles that are not roadworthy and those that are over 3.5 tons. Vehicles with expired registrations and those involved in illegal parking. Towing for trailers, boats, or caravans is not covered.

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Q: How do I cancel a service request once made?

A: You need to immediately contact the Cartrack support team through the app or by phone to inform them of your cancellation before assistance is dispatched.