Answers to the most Frequently Asked Questions

Did not find the answer you were looking for? Our help desk operators are available 24/7 to assist you +603 2630 8363.
For sales or customer service enquiries please contact the help desk at
How often is the location of the trip updated?
What if there is not a cellular signal in the area? Can the vehicle still be tracked?
What is the fuel accuracy report? How does it work?
How does the Driver ID system works?
What is the perimeter used for the events alerts for drivers' driving behaviour?
What do the different driver behaviour indicators means?
Will the Cartrack odometer match the vehicles odometer?
How can we match the Odometer readings if the difference is large?
Is there a way for the Cartrack odometer to match the vehicle odometer?
Is there any battery in the tracking unit? How long will the battery last?
How accurate is the location?